Introduction
Amazing Views Of The Smokies wants to be your home away from home when you visit Gatlinburg and Pigeon Forge. The following policy statement is intended to help you get to know us a little better so that you can relax and enjoy your vacation from the minute you make your reservation. Please read all of the following information before booking your Smoky Mountain cabin rental.
Age Requirement
You must be 21 years old to rent a cabin or chalet.
Making A Reservation
All reservations require a 50% deposit of your total stay by credit/debit card. Deposits are required the day you make your reservation. Reservations cannot be held without payment. Credit card used must belong to the guest renting the cabin. No reservation will be honored if the cardholder is not present at Check-in. Once payment is received, we will email a confirmation/rental agreement verifying the dates of your stay, the number of people in your party and your remaining balance; it will also provide directions to our rental office from the Gatlinburg area.
Check-in
Check-in begins at 3pm. Check-out is at 11am. The rental office closes at 6pm Eastern Standard Time. We encourage you to arrive before 6pm in order to review a map to your cabin or chalet with a member of our staff. Moreover, it will be easier for you to navigate unfamiliar roads for the first time during the day. Please call us prior to your arrival date if you plan to arrive after 6pm. Your balance must be paid in full & we will give you the late check-in procedures. Guests assume all responsibility for finding the units after 6pm; refunds or discounts will not be given for failure to do so. Our phones are answered well into the evening so that we may be of assistance. If you make arrangements for a late arrival and decide to come earlier, please notify us of your change in plans so that we can have your cabin or chalet ready for you.
Payment
No personal checks are accepted at check-in. You must pay with cash, money order, traveler’s checks or credit card. We accept Visa, MasterCard, American Express & Discover. All credit card sales are final. Guests paying with cash must arrive before 6pm or be prepared to pay with a credit or debit card; we cannot grant access to the units unless balances are paid in full. If paying with cash, you must provide us with a copy of a valid credit card and a driver’s license.
Cancellations
We have a 30-day cancellation policy. There are no refunds on cancellations within 30 days of your arrival date unless you have purchased a Trip Cancellation Policy. The guest named on the rental agreement is the only one that may cancel the reservation. Mountain roads can be tough at times. We do not guarantee any road surface conditions. Most roads are well maintained but can be winding and steep. Some units may have gravel drives or roads and can be bumpy at times. Passenger vans, motorcycles, and trailers may not be able to access every home. In the late fall-winter-early spring it is common to have hazardous road conditions. It is strongly recommended that all guests have four wheel-drive and/or chains. Winter road conditions and maintenance are not guaranteed. You are responsible for transportation. We cannot provide any transportation for guests. Please remember you will be staying in the mountains. We do not refund due to road conditions or the location of the properties on the mountains.
There is to be NO SMOKING in the cabins. Evidence of smoking will result in immediate eviction with NO REFUNDS or if evidence is found after departure, a minimum charge of 100.00 will be charged for additional cleaning and fumigation.
Housekeeping
Our Housekeeping Department’s goal is to provide you with the cleanest accommodations and we will do everything to make sure your rental is ready for your stay. Please call our office immediately if the cabin is not cleaned to your satisfaction upon check-in. Our housekeeping department will correct the problem in a timely and professional manner. We cannot be held accountable for problems we are not aware of. Problems will not be addressed at check-out or after departure.
Maintenance Issues
If a maintenance problem occurs during your stay or if you have questions when you arrive at your cabin or chalet, notify the office immediately.
Every attempt will be made to resolve the problem. No refunds or discounts will be given. Likewise, refunds or discounts will not be given for problems beyond our control such as public utilities, satellite signals, cable service, hot tubs, septic tanks, well water, appliances or heating & air conditioning.
We will not be held responsible for accident or injury or for stolen or damaged items while you are staying with our company. However, if you or anyone in your party damages or removes property from the premises, you will be held responsible. Your signature on this form gives us permission to charge your credit card a minimum of $100 for such damage. If the repair or replacement costs exceed $100, you will be held responsible for the higher amount. If you did not use a credit card to pay for your stay, your signature below indicates your willingness to accept financial responsibility. We will not be held responsible for articles left behind upon your departure. If you leave something behind, please call our office and we will try to find it. Items will be returned C.O.D. Property unclaimed for more than 14 days will be disposed of or given to charity.
Hot tubs
Hot tubs are cleaned, serviced and sanitized between guests on turnover day. There are certain health risks associated with using the hot tub. Pregnant women, guests with certain medical conditions, heart conditions, high blood pressure, diabetes and children should not use the hot tub. Please shower prior to getting into the hot tub, as bacteria on your body can transfer into the hot tub. There are certain risks associated with the use of hot tubs and it is up to the registered guest to notify his or her party of these risks. Also, some body lotions, perfumes, etc. mixed with the chemicals could cause a rash. Do not wear jewelry in the hot tub. Do wear a bathing suit. Please shower after getting out of the hot tub. Use of bubble bath, shampoos and bath oil in the outdoor hot tubs is strictly prohibited. Upon departure, if any foreign items such as, but not limited to, food, alcohol, beer cans, bath products, etc. are found in the hot tub, you will be charged a minimum $100.00 cleaning fee. We do not refund for malfunctioning hot tubs. We cannot be responsible for the opening and closing of subdivision pools and amenities. These dates are made by the individual subdivision.
Pets
If your cabin DOES NOT allow pets, there will be no exceptions. Any guest found with a pet will be evicted immediately and NO REFUND given. If we find evidence after the fact that you had a pet with you, your credit card will be charged a minimum of 250.00. If you did not use a credit card to pay for your stay, your signature on this form indicates your agreement to accept financial responsibility for all charges. “Evidence” is defined as but not limited to pet hair, carpet stains and other damages to carpet, furniture and wood work which indicates the presence of an animal.
If your cabin DOES allow pets, Amazing Views of the Smokies MUST be notified PRIOR to check-in that a pet will be in the cabin.
The pet fee is non-refundable fee of 100.00. This is NOT a damage deposit. Having a pet friendly cabin is a rarity, so please abide by the rules. We ask that all of our guests be considerate of the next guest that will be enjoying the cabin after you. Please make sure that bathing and flea dipping are done prior to your stay. Please do NOT leave your pet at the home alone unless it is kept in a kennel. Upon your departure, if we find evidence that the cabin has fleas or there is damage from your pet, you will be charged for all repairs. In addition, if a guest has a dog that has long hair or sheds excessively, a minimum $100.00 fee will be charged. The City of Gatlinburg does have a leash law.
Insects
Each property is treated by a licensed pest control company on a regular basis. Please understand you are in the mountains, and you may occasionally have “uninvited guests”. Refunds will not be given for visits from these ‘uninvited guests”.
Occupancy
Your reservation covers the number of people indicated at the top of this agreement. There will be a $50 charge per person, per night for breach of this contract. No parties, no exceptions. You must be 21 years old to rent a cabin or chalet. We will provide towels and bed linens, a starter set of toilet paper, dish soap, dishwasher detergent, paper towels, garbage bags and bar soap. Our fully equipped kitchens include basic appliances and basic pots and pans. Items you need to bring include but are not limited to your toiletries, hair dryer, bottled water, cooking spices, coffee filters, extra blankets, laundry detergent and a flashlight. Not all cabins include washers and dryers or irons and ironing boards. If your cabin contains these items, they will be noted on the website.
There will be a $25 charge for failure to return the unit key(s) upon departure. A $100 fee applies for units and hot tubs that require excessive cleaning. & will be subject to the $100 cleaning fee, as will dishes that are left unwashed upon final departure. Fireplaces are closed from April 1st through September 30th. You will be charged an excessive cleaning fee if you use it during that time. Please do not touch the logs in gas fireplaces as you will be held responsible for the cost of resetting them. Do not burn anything in a gas fireplace as you will subject to the $100 excessive cleaning fee and the cost of repairs. We want you to enjoy your vacation, but please respect the fact that you are staying in someone else’s home.
Departures
All good things must come to an end! Check-out is at 11AM, NO EXCEPTIONS, unless a Late Check-out has been scheduled. You will be charged $50.00 if you are not out of the property at 11AM. Before you leave, read and follow the check-out procedures given to you at check-in, if these procedures are not followed you will be charged $75.00. It is very important to ensure all doors and windows to the home are locked. Keys are to be dropped off at our office, unless staying in a cabin that has keyless entry. See you next year! NO REFUNDS WILL BE GIVEN FOR EARLY DEPARTURES!
Don't forget to make reservations for next year, and have a safe trip home!
Amazing Views Of The Smokies, LLC is a privately owned & managed company. We reserve the right to refuse service to anyone. If you have any questions or concerns about this agreement, contact our office immediately via phone, email or mail at:
800-830-1197
865-436-3613
amazingviews@hotmail.com
Or write
P.O. Box 101 Gatlinburg, TN 37738.
** Payments and correspondence should be mailed to the P.O. Box listed above.